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USTelesystems Inc. Maintenance Plan
Phone System Maintenance & Repair
U.S.Telesystems Inc. offers phone system maintenance and equipment servicing either on a case by case basis or through a maintenance contract. Our services cover Los Angeles Countyfrom Santa Monica and West Los Angeles to San Bernardino and San Diego. Getting your telephony equipment serviced withU.S.Telesystems Inc. ensures that you will receive quality, efficient service by industry leading technicians.
Why Do I Need A Maintenance Agreement?
To budget for fixed costs. Most manufacturers offer at least a 1 year warranty. This is all well and good, but who pays the labor required to identify simple malfunctions from truly faulty parts, and then professionally remove, (without voiding the manufacturer's warranty), while directly dealing with the manufacturer? Unfortunately the manufacturer's warranty does not cover these services. They certainly won't pay a service company to perform this duty on your behalf.
How much does it cost?
Maintenance contracts start at just $5.00 per port with optional additions for voicemail systems. With a maintenance contract you are ensured that your phone system is never down for long and you will never have to pay for a new part when damage is experienced through normal use. In addition, common maintenance practices, such as moves, adds, and changes are provided at a discounted rate.
Maintenance contract holders have access to:
- Free Part Replacement - Parts need to be replaced periodically. If your telecom equipment experiences failure during normal use we will replace it and install it for free. Now your phone system can be fully insured.
- Priority Status - All contracted customers receive priority status for parts and services over non-contracted customer's. In addition, all service under a contract has a guaranteed response time. Your system will always have guaranteed immediate support.
- Discounted Services - Contracted customers receive discounted rates for services not covered under a maintenance contract such as moves, adds and changes of new and existing equipment.
- 4-hour Required Response Time - For all major outages you're contract guarantees you a 4 hour response time so you're system can never be down for long.
Full service for all USTEL customers
- Maintenance Evaluation - We will evaluate all of your maintenance needs before we charge you for any technical services. This way all problems get handled, and you don't pay for services you won't need.
- Remote and Onsite Access - If you prefer more speedy service we can dial in to your switch and perform system functions from anywhere. If you prefer the personal touch of on-site maintenance Action can also send a tech to you.
- Fast, Personable, and Reliable Service - Our #1 priority is the customer experience. We will make sure that your maintenance is handled completely and efficiently by a our friendly technicians.
- Service Guarantee - All services are covered under our 1 year working order warranty.
Authorized Repair Services
U.S.Telesystems Inc. is an Authorized Dealer of Vodavi (Vertical) and ESI telecommunications products and services. As an Authorized Dealer, U.S.Telesystems Inc. can professionally inspect and remove faulty equipment without voiding a manufacturer's warranty. A maintenance agreement covers the labor service costs on top of the manufacturers warranty for the first year. Any extended service agreement beyond this period will then continue to cover the service labor as well as the parts after the manufacturers warranty expires. If the parts are already over a year old, or were purchased from another provider, U.S.Telesystems Inc.can still provide a service agreement to cover the cost of parts and service labor.
So, why take risks when you can have a high priority premium service with full coverage on the cost of parts and labor? Makes sense doesn't it?
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A Comprehensive Portfolio of Services
- Complete coverage includes switches, phones, voice mail and other peripherals
- Customized service agreements.
- Prioritized response for major failures.
- On-site coverage available 24 hours 7 days a week.
- Technician visits at no additional cost.
- 24-hour remote programming and/or maintenance.
- Technical assistance provided online and by phone.
- Periodic preventative maintenance.
- Emergency service/disaster recovery.
- Replacement of defective equipment.
What a Maintenance Agreement means to your business.
- Maintenance agreement clients receive top priority response.
- Rapid technician dispatch and arrival reduces system downtime.
- Technicians will arrive prepared to resolve issue on first visit.
- Provides replacement parts at no cost to you to avoid unexpected expenses.
- Rapid delivery minimizes downtime
- With continuous technical support, you eliminate the risk of waiting for service.
- Billed at a standard rate to maintain the same quality within your budget.
- Utilize help line and avoid delays by resolving basic programming issues independently.
Available Whenever You Need Us: After-Hours Support
- With USTELESYSTEMS Inc. you eliminate one risk in business.
USTEL is available for support 24 hours a day, seven days a week. Our round the clock response commitment is designed to deal with customers’ needs during and after normal business hours. Even if you have problems with your system beyond our coverage times, our expertise and our technicians are still available to assist you. The response time for major system malfunctions is generally within two hours. After normal business hours responce time may vary from 2 to 4 hours applicable extra charges may apply for after busniess hour service.
* Please call us for more infromation 310.479.8000
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