ESI IVX Voicemail Features

Voicemail Options

•  Integrated Answering Machine™, for those businesses which don’t want or need voice mail
• Simultaneous recording of up to two messages
• 30 minutes of voice message storage
• Message retrieval on any Digital Feature Phone
• External message notification
• Off-premises “reach-me” can let someone reach the called party at a designated outside number
• Live call screening at Master Station allows listening to an incoming message (as on a home answering machine); you can pick up the call at any time or let it go to the Integrated Answering Machine
• Message Recycle Bin lets you “un-delete” 10 most recently deleted messages
• Three music-on-hold tracks or one outside source
  
  

Voicemail & Automated Features

Fully featured voice mail with auto attendant

• Up to 30 hours of message storage
• Up to six channels (ports) dedicated to voice mail

Automated attendant with up to 18 branches - Available for as much as or as little use as your business may require. Performs virtually limitless call routing, including directories, automatic day/night operation, transfer-off-premises, pager notification, etc.
Auto attendant trunk-to-trunk transfer - Makes it possible for your Installer to set up transferring calls off-premises without the need for Centrex.
Live call screening - Works like a home answering machine; lets you listen to an incoming message while IVX is recording it. If you want to answer, just lift the handset. Otherwise, IVX will record the message to your voice mailbox for later retrieval.
Off-premises message delivery to a cell phone or home phone
Combined with pager notification, this provides impressive notification capability.
Live call recording - One-touch ease in recording any conversation, even a conference call. The resulting recording is available for copying to others via voice mail; great for keeping your colleagues “in the loop.”
Message Recycle Bin lets you “un-delete” 10 most recently deleted messages)
Quick Groups - Have a thought to share with others? Press the VOICE MAIL key and the appropriate station keys (soft feature keys programmed for specific extensions) and instantly leave a voice message for all.
Quick Move™ allows you to press a programmable feature key during live recording to move the message automatically to that user’s mailbox. Ideal for supervisor/secretary work.
Virtual Mailbox Key™ is a programmable function key “tied” to any mailbox; allows easy monitoring of a second mailbox.
Multiple personal greetings
Quick Groups™ feature simplifies leaving a voice mail message for numerous stations: just press the VOICE MAIL key and then the appropriate station keys. Records voice messages with 64 Kbit-per-second sampling to provide the highest quality sound a telephone line can carry.

   Top of this page

Additional Features

Four music-on-hold (MOH) recordings — Use the supplied music tracks, or your own.
Enhanced Caller ID - IVX delivers maximum call-handling simplicity with no add-on hardware. Every IVX phone has a built-in display, giving your office maximum use of this capability. ESI’s special enhancements let you not only return a call with just a keystroke but also, using Esi-Dex, quickly add the caller to your speed-dial list.
Background announce - Privately hear intercom messages while talking to outside calls.
Two conference bridges - Accessible from either digital or analog ports; each able to handle either three or four people.
Off-premises “reach-me” - Allows a caller forwarded to the Integrated Answering Machine or your voice mailbox to reach you at an external number (e.g., your home phone or mobile phone).
TAPI support, for using your PC and your telephone as a team
Provided through a standard interface on the TAPI version of the 48-Key Digital Feature Phone. Each IVX phone system model supports Basic Telephony Service integration to such standard packages as Act!®, Goldmine® and Microsoft® Outlook®.
Available 60-Key Expansion Console - Simplifies operator duties. Connects easily to 48-Key Feature Phone.
Dedicated HOLD key - Supports both system-wide and exclusive (station-specific) hold. Permits virtually unlimited hold “orbits.” (Also supports hold/retrieve with analog phones.) Holds calls for easy pickup at any station without elaborate codes to remember. For exclusive hold, just hold down the key for a second.
Enhanced headset operation - Allows normal station operation even when using a handset.
Esi-Dex built-in directory -  Works with Caller ID to keep an alphabetical speed-dial list; accessible with just a keystroke and shown on the display.

• Three separate speed-dialing lists: personal, station and system.
• Users can make entries directly from the Digital Feature Phone keypad.

Caller ID Key™ - Shows Caller ID*** data for an extension’s last 25 callers. The user can return each call by pressing one key.
Call waiting - Works as this feature does at home. Toggle between callers, or allow the second caller to go to your voice mailbox. The display keeps you informed.
Verbal Help Key™, Verbal User Guide™ and Web-based help Combine to provide instant, context-sensitive help with programming and just plain using your IVX phone system.
Virtual Answer Key™ - For use when one is already on another call but wants to give special attention to a second call that’s in call waiting. Set as many as two programmable feature keys to be Virtual Answer Keys. Each plays a recorded greeting telling the caller the user knows he/she is calling and, depending on programming and how the prompt is recorded, can also give the caller an easy way to dial out to another extension where he/she can gain immediate assistance.
One-touch access to a number of features - Why enter arcane codes when you can just press VOICE MAIL to get into voice mail? Or CONF to do a conference call? Or TRANSFER to transfer a call? The IVX way is the easy way.
Dedicated overhead paging interface
Call statistics
Detailed reports at the touch of a key.
SMDR data.

   Top of this page